Frequently Asked Questions
You can reach our customer support team via email at [email protected] or through chat.
Currently, we do not have a loyalty program, but we offer regular discounts and promotions.
Yes, we have a return policy. Please check our website for details on how to initiate a return.
We accept various payment methods, including cash on delivery and online payments.
You can track your order through the tracking link provided in your order confirmation email and through SMS.
Yes, we prioritize 100% eco-friendly and sustainable products in our marketplace.
We sell a variety of handmade and sustainable products, including wooden toys, educational toys, home decor, and personal care items. Selling directly from small artisans and manufacturers
For bulk orders or takeaway gifts, please email us at [email protected].
Yes, we offer cash on delivery (COD) for your convenience.
Yes, we provide free shipping on all items.
Boxing photos/Videos (at least 5+ photos) must be captured clearly before shipment of the product by sellers and they should be uploaded in to order details tab as part of the boxing process to serve as evidence for verifying completeness and confirming if there is a description mismatch.
Ready for shipment button will be enable after uploading the boxing photos/Videos.
Once your product is picked up and properly delivered to the customer, you will receive payment in as little as 2 days after return period and minimum transfer value will be Rs.500. Payments are safely and frequently paid directly to your registered bank account after deducting the applicable visa fees.
famshops.com does not charge a fee to join or list your products on its site. However, upon a successful sale, there is a tiny platform fee that is calculated as a proportion of the selling price.
As a seller on famshops.com, you have complete control over the price of your products. You can determine the price based on your business plan and market factors. The seller dashboard also includes data and recommendations to help you establish the best price for your products.
Unboxing photos/Videos (at least 5+ photos) must be captured clearly within 6 hours by the buyers of receiving the products, and they should be uploaded in to order details tab as part of the unboxing process to serve as evidence for verifying completeness, identifying any missing, damaged, or defective items, and confirming if there is a description mismatch.
Return button will be enable after uploading the unboxing photos/Videos.
If you haven't received your order but received a delivery confirmation SMS/Email, please report the issue within 7 days of the confirmation date so that the seller can investigate. Please send your queries to [email protected].
Sellers typically handle the procurement, design, development, manufacturing, and shipping of items within the timeframe indicated on the product page. Business days do not include public holidays and Sundays. The estimated delivery time is influenced by various factors, including the Seller's product offerings, the product's availability, the destination for shipping, the Seller's location, and the crafting/manufacturing time.
The delivery timeline displayed on the product page is based on the assumption that neither the Seller nor our courier partners have a holiday between the day you place your order and the scheduled delivery date. However, if a holiday occurs during this period, we incorporate an extra day into the estimated delivery date. Additionally, please note that certain courier partners and Sellers may not operate on Sundays, and this is taken into consideration when determining delivery dates.
The delivery fee differs for each Seller.
For low-value items, Sellers may face comparatively higher shipping expenses. In these instances, applying a modest delivery charge assists in covering logistics costs. Please refer to your order summary to ascertain the delivery fees for specific products.